General User Support
1. How can I request for support or submit a suggestion to the team?
We prioritized the experience of our users here at the Pulse Wallet.
We offer a variety of options so that users can comfortably request support, users can:
Submit a form directly at the Pulse Wallet mobile app:
In your default screen of the Pulse Wallet, click "Setting"
Click the "pen and paper" icon You will be directed to the Pulse Wallet Request For Support Form
Users can also contact us for support or to make a suggestion via our official Gmail, Twitter (X), or our Telegram Group.
Telegram Group: https://t.me/pulsewallet
Twitter: @ThePulseWallet
Feel free to reach out to the Pulse Wallet team with any issues or suggestions. Your feedback helps Pulse Wallet improve!
2. I received a phone call from the Pulse Wallet Support team, should I tell them my secret phrase?
The short answer is: NO!
We will never ask for your secret phrases. We do not conduct support via phone calls. We will not privately message you first.
If you are contacted first by an individual who claims to be from the Pulse Wallet Supporting Team, it would most likely be that the person is a scammer.
We strongly believe that it is in your best interest to contact us via our official channels for support.
Our official channels:
Telegram Group: https://t.me/pulsewallet
Twitter: @ThePulseWallet
Please be careful and always double-check.
3. How can I report a scam / scammer?
If you've stumbled upon something fishy while using Pulse Wallet, we've got your back! Just drop us a quick email at business (at) thepulsewallet.org, or our official Telegram group, https://t.me/pulsewallet, and our team will swing into action to assist you. The more details you can provide about the situation, the better we can help. It's also important to stop engaging with the scammer and think about reporting it to the authorities. Your safety is our top priority, and we're here to stand by you throughout this process. Remember, you're not alone – we're here to support you every step of the way!
4. Is Pulse Wallet available on iOS or Android?
Pulse Wallet is available on both iOS and Android! You can download the app from the Apple App Store for iOS devices and from the Google Play Store for Android devices.
Whether you're an iPhone user or an Android user, Pulse Wallet is accessible and ready to help you manage your finance on the go!
5. Where can I see the charts of the tokens that I am holding in my Pulse Wallet?
Exploring the charts of your favorite tokens is a breeze with Pulse Wallet. Simply tap on the token you're interested in within the app! The chart for that token will appear right before your eyes. It's that simple. Enjoy tracking your investments with ease and precision!
6. Where can I see my transaction history of my tokens?
Keeping track of your token transactions is seamless with Pulse Wallet. Just like accessing charts, viewing your transaction history is easy-peasy.
Simply navigate to the desired token within the app, and tap on it. Your transaction history for that particular token will promptly appear, and you can review your past activity. Stay informed and in control of your investments with Pulse Wallet!
7. Can I use my Pulse Wallet to purchase cryptocurrencies directly?
Yes, you can use your Pulse Wallet to purchase cryptocurrencies directly! Pulse Wallet features a built-in swap option in the Exchange tab, allowing you to easily exchange assets.
Additionally, you can buy crypto using Onramp Money directly within the wallet.
For detailed instructions on how to make purchases through Onramp Money, visit this link: How to Buy Crypto Using Onramp Money on Pulse Wallet.
8. How can I join the Pulse Wallet community group or social media channels?
To join the Pulse Wallet community group or social media channels, you can follow these links below:
Telegram Group: Pulse Wallet has an official Telegram group where users can discuss, ask questions, and stay updated on the latest news and announcements.
Telegram group link: https://t.me/pulsewallet
X (Twitter) Account: Pulse Wallet also maintains an official Twitter account for sharing news, updates, and engaging with their community.
Pulse Wallet X (Twitter): https://twitter.com/ThePulseWallet
By joining the Pulse Wallet Telegram group and following their X (Twitter) account, you'll be able to stay connected with the Pulse Wallet community, participate in discussions, and receive timely updates and news about our services.
9. Where can I install the Pulse Wallet Chromium?
Pulse Wallet Chromium, the open-sourced, privacy-focused fork of Rabby Wallet, is available on the Chrome Web Store. Pulse Wallet Chromium can be installed on any Chrome-based browsers, such as Google Chrome, Opera, Brave and Microsoft Edge.
For enhanced security, only download Pulse Wallet Chromium from the official Chrome Web Store: https://chromewebstore.google.com/detail/pulse-wallet-chromium/ciojocpkclfflombbcfigcijjcbkmhaf
10. What fees should I expect when using Pulse Wallet?
Pulse Wallet offers some of the lowest fees in the crypto space. Here's a breakdown of the fees:
Gas fees on PulseChain are subject to change by the second due to blockchain activity, but are very minimal nonetheless. For example, these are gas fees at the time of writing:
Sending coins: $0.002
Sending $PLS: $0.0007
Swapping assets: $0.01
Bridge Fees (Pulse Gate):
Service fee is as low as 0.1% for bridging between PulseChain and other EVM blockchains.
Especially, thanks to the CCTP integration, you can transfer $USDC across chains with no additional fees, aside from the standard gas fees.
Pulse Wallet provides fast, cost-effective transfers and seamless bridging experiences across supported blockchains like PulseChain, Ethereum, Arbitrum, Avalanche, BASE, Optimism, Polygon, etc.
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